Refund Iterm

Refund Iterm

In principle, the platform does not support refunds.

Complaint Handling

If players are dissatisfied with the service quality provided by the platform, platform management, cost calculation, and digital asset management, or if they are dissatisfied with the behavior of enterprise operators in storing value in accordance with the rules of the platform players, please contact the online customer service in the App or submit a complaint by email or in writing. The platform will respond with the result within fourteen days after receiving the complaint.

Shipping policy

Under normal circumstances, after the recharge order is generated, it will automatically be credited to the account in the form of currency within the platform. If the account is not credited within 24 hours, consumers can contact online customer service to resolve the issue. If verified by customer service, the currency amount corresponding to the recharge amount will be reissued to the consumer's account.